Privacy Policy for Lyn Ashworth Ltd

Last updated: [Insert Date]

Lyn Ashworth Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with us, visit our premises, or use our services.

1. Who We Are

Lyn Ashworth Ltd
Unit 2, Upper Linbrook Farm
B5017, Needwood
Burton-on-Trent
DE13 9PF
United Kingdom

Phone: 01283 820643
Email: info@lynashworth.co.uk
Website: www.lynashworth.co.uk

We are the Data Controller responsible for your personal data under UK GDPR and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide to Us

Full name
Email address
Phone number
Postal or billing address
Payment information (processed securely by third-party providers)
Appointment and booking information
Measurements, fitting details, and design preferences
Any correspondence sent to us via email, phone, forms, or our website

Information We Collect Automatically

IP address
Device type, operating system, and browser information
Website analytics and usage data
Cookies and similar tracking technologies

Information From Third Parties

Payment providers
Delivery and logistics partners
Social media platforms (if you interact with us there)

3. How We Use Your Personal Data

We use your information for the following purposes:

To process and fulfil orders
To manage and confirm appointments
To provide fittings, consultations, and related services
To respond to enquiries and provide customer support
To process payments safely and prevent fraud
To improve our website and overall customer experience
To send marketing communications if you have opted in
To comply with legal or regulatory obligations

We only process your data when we have a lawful basis to do so.

4. Sharing Your Personal Data

We do not sell your personal data.
We may share your data with trusted third parties, including:

Payment processors
IT and website hosting providers
Delivery and courier services
Professional advisers (e.g., accountants)
Email and marketing platforms (only with your consent)

All partners must comply with data protection laws and handle your information securely.

5. International Transfers

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place such as Standard Contractual Clauses or equivalent protections.

6. Data Retention

We retain personal data only as long as necessary, including:

Transaction records: up to 7 years (legal requirement)
Customer fitting and profile details: until no longer required or you request deletion
Marketing data: until you withdraw consent

7. Your Rights

Under UK GDPR, you have the following rights:

Access your personal data
Correct inaccurate or incomplete information
Request erasure of your data
Restrict processing
Object to certain processing activities
Data portability
Withdraw consent at any time

To exercise these rights, contact:
info@lynashworth.co.uk or 01283 820643

8. Cookies

Our website, www.lynashworth.co.uk, uses cookies to improve your browsing experience.
You can manage or disable cookies through your browser settings. A full Cookie Policy is available on our website or upon request.

9. How We Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

Secure, encrypted website (SSL)
Limited access to personal information
Regular system maintenance
Secure, compliant payment processing

Despite these measures, no method of online transmission is entirely risk-free.

10. Marketing Communications

We will only send marketing messages if you have opted in.
You can unsubscribe at any time through email links or by contacting us at info@lynashworth.co.uk.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on www.lynashworth.co.uk with an updated “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Lyn Ashworth Ltd
Unit 2, Upper Linbrook Farm
B5017, Needwood
Burton-on-Trent
DE13 9PF